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PROVIDER SEARCH FOR HEALTH PLANS

Guide members to the care that's right for them

Ensure your members always find the care they need with comprehensive profiles, quality, and review information all in a single, easy-to-navigate provider directory.

/ BUILD A BETTER MEMBER EXPERIENCE

Make finding care
frictionless

Far too often, members delay seeking the care they need because of obstacles encountered during their provider search journey. Many are unsure about the type of care they need, where to find it, and how to schedule an appointment. To make matters worse, provider profiles often lack critical information or important details are outdated or even inaccurate. As part of Kyruus Connect, Search guides your members to the right care based on their unique needs, personal preferences, coverage information, and costs.

Member experience with Provider Search for Health Plans

/ MAKE FINDING THE RIGHT CARE A CINCH

Transform their experience with
Kyruus Health Provider Search

Promote quality care

Help members search for the best care with the highest-quality providers

Boost member satisfaction

With a seamless, easy-to-use search for medical, vision, and dental care needs

Earn member loyalty

With a personalized experience unique to coverage and benefit status

Leverage data-driven insights

Understand what your members are searching for to optimize their experience

/ WHAT OUR CUSTOMERS HAVE TO SAY

Give your members a search experience they’ll love

Kyruus Connect with Search helps members easily find what they’re looking for. With quality ratings, specialty information, and network details, members are equipped with everything they need to find a doctor that’s right for them. In a blinded survey, a large Midwest health plan asked its members to rate all third party portal experiences. Kyruus Search for Payers was identified as the highest rated experience.

/ REAL-WORLD RESULTS

Results that speak for themselves

500M+ searches conducted by members

#1 consumer-rated 3rd party experience in member portal (regional health plan)

70% of services are performed by top 5 providers shown in search results

/ BEST-IN-CLASS PROVIDER SEARCH

Set your plan apart with a fully tailored experience

Highlight high-quality providers

Showcase quality measures, custom provider attributes, or even cost breakdowns to set your plan in a league above the rest.

Deliver a Print-Ready Directory

Offer a fully configurable printed directory designed to comply with CMS and ACA specifications including font and network provider count with an easy-to-use experience.

Offer personalized search experiences

Leverage custom filters, enable saved favorites, and share relevant information based on coverage level and benefit status.

Close gaps in care

Make finding the right care a cinch with real-time appointment scheduling, on-demand telehealth appointments, and member-verified reviews.

FAQs

What is a health plan provider search solution?

It’s a digital tool that helps health plan members find in-network providers and services. It replaces outdated, static directories with a smart, user-friendly search experience, making it easy for members to find the right care within their network.

How does a better provider directory help health plan members?

A better provider directory significantly improves member satisfaction and reduces frustration. When members can easily search for providers using filters for location, specialty, and availability—and trust that the information is accurate—they have a much better experience and are more likely to stay with the plan.

How can a provider directory help members find cost-effective care?

A smarter provider directory can be configured to guide members toward high-value, in-network, low-cost care options. By prominently displaying these providers in search results, you can help manage costs while ensuring members receive quality care.

How can an online provider directory improve member retention?

A positive digital experience is key to member satisfaction. By providing an user-friendly, self-service tool that helps members successfully find care, their engagement and overall satisfaction increases.

Find out what better search can do for your plan

Transform your member search experience with the provider search tool that guides individuals to the care that’s right for them.

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