GUIDE FOR HEALTH PLANS
Elevate care access with conversational AI
Members don’t always know what to ask for or how to get the help they need when searching for care. Guide enhances digital experiences, enabling members to quickly and easily navigate and schedule the correct care.
Members look to plans for help navigating care
Navigating the complexities of healthcare can be overwhelming—terminology, clinical language, and complex filters are confusing and can delay care access. Members need a solution that delivers flexible and compelling digital experiences that makes it easy for them to search, filter, and schedule care based on their personal preferences, while providing guidance along the way.
Improve member experiences with intelligent and interactive care navigation
As part of Kyruus Connect, Guide delivers an enhanced and interactive digital care navigation experience aided by conversational AI and large language models (LLMs). Members are supported with an interactive search experience built on a foundation of robust provider data, allowing them to use both natural and clinical language while providing more personalized and contextually relevant results.
KEY BENEFITS OF CONVERSATIONAL AI
Amplify the effectiveness of your digital experience
Uplevel care navigation
with an intuitive and user-friendly search experience.
Showcase innovation
with technologies that deliver modern solutions.
Increase member satisfaction
with more precise and relevant search results.
Drive engagement
by leveraging a foundation of actionable and robust provider data.
Accelerate access to care
by saving time, quickly finding available providers and scheduling care.
Building on results that already speak for themselves
500M+ searches conducted by members
#1 consumer-rated 3rd party experience in member portal (regional health plan)
70% of services are performed by top 5 providers shown in search results
/ GUIDE RESOURCES
Elevate care access for members
2024 Care Access Benchmark Report for Health Plans
June 5, 2024Digital Access Insights from a Survey of 1,000 Healthcare Consumers The 2024 Care Access Benchmar
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Executive Insights: The Critical Role of Payer-Provider Collaboration on the Consumer Experience
March 7, 2023The research is clear: Health plans know they can’t deliver on their top priorities without hel
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Delivering a Find-a-doc Tool Your Members Want to Use
January 7, 2023Does your provider search experience deliver what members want? There are a lot of factors to co
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