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Inspire: 2024 MUSE Conference: Event Recap

Inspire: the 2024 MUSE Conference took place May 28-31 in the vibrant city of Denver, CO. This ev

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Why MEDITECH Hospitals Should Prioritize Patient Self-Scheduling

The healthcare industry is undergoing a digital transformation. Patients increasingly expect the

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Understanding the REAL Health Providers Act and Data Accuracy

Play Video REAL Health Providers Act: Proposed MA Plan Provider Directory Requirements

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Cross-Functional Collaboration Improves Patient Experience Blog

Cross-Functional Collaboration Improves Patient Experience

Healthcare marketers from around the country recently gathered in Las Vegas at the Healthcare Mar

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From Compliance to Consumerism and Engaged Members

In a recent session at t

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Assessing the impact of new provider directory requirements

Assessing the Impact: 2024 Provider Directory Requirements

As part of our commitment to our clients, we regularly monitor proposed and passed regulatory and

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Celebrating Diversity: Voices from our Kyruus Health Community – Sydney Edwards

Introducing the latest chapter in our “Celebrating Diversity: Voices from our Kyruus Health

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Celebrating Diversity: Voices from our Kyruus Health Community – Pam Clark

Embracing the spirit of unity, strength, and shared humanity, we present the fourth installment o

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Beyond the Schedule: ViVE2024’s Can’t Miss Sessions and Receptions

ViVE2024 is just around the corner, and we’re gearing up for a week of insightful conversat

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Celebrating Diversity: Voices from our Kyruus Health Community – Ron Otoo

Welcome to the third installment of our “Celebrating Diversity: Voices from our Kyruus Heal

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Celebrating Diversity: Voices from our Kyruus Health Community – Tina Brown-Stevenson

Introducing our second blog in the “Celebrating Diversity: Voices from our Kyruus Health Commun

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Celebrating Diversity: Voices from our Kyruus Health Community – Denean Greene Rivers

In honoring Black History Month, Kyruus Health is proud to amplify the voices within our vibrant

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Embracing Change: A Glimpse into Kyruus Health’s Transformative Rebrand

The air has been buzzing with excitement as our team officially unveils Kyruus Health. Keep reading to explore the driv

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3 Steps Healthcare Organizations Can Take to Provide Consumers with a Seamless Digital Experience

Today’s healthcare consumers have a decided preference for digital self-service when it comes to searching for, select

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Online Scheduling: It Doesn’t Only Benefit Patients

No matter how good you are at multitasking, there are still only 24 hours in a day and seven days

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Thought Leaders: Simplicity, Flexibility to Shape the Future of Patient Access

While the future of patient access is digitally-enabled, when it comes to helping consumers find and schedule care, simp

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Tips to Bring Your IDN’s Digital Experience (Actually) Under One Roof

The healthcare industry is evolving at an unprecedented rate to keep pace with changing customer needs, government manda

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Digital Self-Service: A Must Have for Consumers

Online scheduling and access to digital self-service continue to be top priorities for consumers. In fact, 40% of consu

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3 Top Strategies for Opening All the Digital Doors for Healthcare Consumers

The “digital front door” has been a critical element of patient access strategies across healthcare organizations fo

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Demonstrating the Value of Patient Access in Challenging Times

It’s no secret: most healthcare organizations today are facing significant financial challenges—and there isn’t a

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Becker’s Payer Roundtable Recap: Are Payviders Supervillains or Superheroes?

Of all the terms used at Becker’s Payer Issues Roundtable in early November—including Integrated Delivery Network (I

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Voices from the Frontlines: Key 2022 Consumer and Provider Research Findings

Keeping a steady pulse on both consumer and provider perspectives is vital to ensuring Kyruus’ solutions meet the need

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Helping Consumers Find a “Provider Like Me” and Why It Matters

With nearly 60% of consumers using the internet to find a new provider, it’s critical for healthcare organizations

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Three Ways Medical Groups Can Leverage Digital Self-Service to Drive Growth

That medical groups and health systems share a commitment to delivering convenient, high-quality care in their respectiv

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The Results Are In: Patients Definitely Prefer Digital Self-Service

Sometimes it’s nice to have things done for you. Maybe someone made you a delicious dinner or fixed a flat tire on you

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Consumer Choice and Expectations: Highlighting the 2023 Care Access Benchmark Report

These days when consumers are considering their care options, they have more than just a few providers to choose from. T

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New Research Reveals the Top 3 Things Members Want from Their Health Plans

Beginning in July 2023, Wakefield Research surveyed 1,000 individuals across the country on behalf of Kyruus to gain an

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Don’t Snooze on the Benefits of Digital Health for Your Sleep Medicine Practice

Getting enough sleep might seem like a luxury, but doing so is important for your overall health. Not only has insuffici

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Don’t Snooze on the Benefits of Digital Health for Your Sleep Medicine Practice

Getting enough sleep might seem like a luxury, but doing so is important for your overall health.

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Does Your Pain Medicine Practice Know the Value of Digital Health?

If you’re human, physical pain is part of your life, at least from time to time. For more than 50 million adults in th

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How to Apply Digital Health to Make Behavioral Health Care More Accessible for Your Patients

It has been a little more than four months since the United States government announced that the COVID-19 Public Health

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Digital Health: Added Convenience for Urgent Care Centers

You’re at your son’s Friday night football game when he collides with a player from the other team. He’s not serio

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How Digital Health Tools Help FQHCs Increase Access to Care

Approximately 60 million United States residents live in rural areas. That’s 15% of the country’s total population.

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Digital Self-Service Tools for Orthopedic Practices: 3 Tips for Expanding Convenient Access to Care

EmergeOrtho is North Carolina’s largest physician-owned orthopedic practice with a team of nearly 270 highly-trained o

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Online Scheduling: It’s Not Just for Doctor’s Appointments Anymore

There are more than 1,077,000 professionally-active doctors providing care across the United States. Of those, a little

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work collaboration

A Study in Success: How collaboration leads to significant impact for one plan partner

HealthSparq and a health plan client recently spoke with Health Plan Alliance (HPA) members about breaking down access b

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3 Key Considerations for a Successful Provider Data Management Strategy

We recently had the privilege of hosting Amber Welch, VP of Digital Marketing, Platforms & Planning from Ochsner He

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The Importance of Meeting Patient Preferences

Not all patients prefer the same type of doctor. Some like a physician who has been in practice for at least a couple of

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The Cost of Delayed Care — and How Digital Health Can Help

After three seemingly unending years, the COVID-19 pandemic is officially over — according to the United States govern

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The Importance of Negating Patient No-Shows

Whether you write everything down in a daily planner or simply keep a mental list, chances are you’re going to forget

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The 3 Most Popular Digital Health Tools for Contactless Care

Contactless care. It might have sounded futuristic a decade or so ago, but these days, it’s an important component of

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Patient Experience Vs. Patient Satisfaction: What’s the Difference?

Patient satisfaction. Patient experience. Patient engagement. Patient-centered care. Patient retention.  There are so m

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Guide Patients to the Right Care With Your Find Care Experience

Consumers want convenience, flexibility, and seamless digital access that includes self-service tools to help them confi

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How Much Does a Negative Patient Experience Cost You?

A patient’s experience encompasses more than just a direct interaction with their doctor.  It spans their entire care

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Elderly searching medicare

Closing CAHPS Gaps

Prioritizing provider data accuracy to avoid negative impact In today’s healthcare landscape, patients not only wa

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Utilizing Digital Health to Help Combat the Opioid Epidemic

One hundred thirty. That’s — on average — how many Americans die every day from an opioid overdose.  The federal

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Nurses: Overcoming Obstacles to Provide Quality Patient Care

Unless you’re a robot, made of Teflon, or somehow immune to injury or illness, chances are you’ve been treated by a

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The 85-million-person Challenge: Medicaid and Your Members

Getting care is hard enough – connecting members with the right provider shouldn’t be part of the challenge. With ov

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4 Ways to Enhance the Productivity of Your Medical Group’s Front Office

You go to a new restaurant for dinner. The food is tasty, but the service is horrible. Chances are you’re probably not

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Member experience health plan navigation young man helping an older woman on a computer.

Preparing for the future of Price Transparency: Scaling for member experience

As the final deadline for the Transparency in Coverage mandate rapidly approaches on 1/1/24, many payers continue to fac

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Digital Health: Promoting a Positive Patient Experience

It’s been more than 15 years since the Triple Aim was developed by the Institute for Healthcare Improvement (IHI). One

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chicago bean

Improving the Member Experience through Payer-Provider Collaboration: Reflecting on the Becker’s Payer Issues Roundtable

Dr. Reetika Kumar from Independence Blue Cross (IBX) and Jeff Stuart from CHRISTUS Health sat down with Kyruus’ Presid

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The Advantages of Patient Self-Scheduling

Convenience. It’s something most Americans expect now, whether having dinner or groceries delivered simply by using a

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Why Health Systems Should Prioritize Provider Data Management

Provider data lives in many places within a health system. There is information in spreadsheets,

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What is Physician Burnout Costing You?

If you experience symptoms of a mental health condition, you’re not alone – by any means. More than one in five adul

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5 Ways to Improve Patient Collections

New isn’t always better. Some products made these days with more advanced technology might seem to be improved but lac

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Healthcare Consumerism in 2023

When’s the last time you went shopping at the local mall or waited in line to purchase concert tickets?  If you’re

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The Primary Care Physician Shortage by State

The United States Census estimates that the number of Americans over age 65 will grow by almost 10 percent by the year 2

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Research cover. Executives at boardroom table discussing document.

From contract to partnership: executive perspectives on payer-provider collaboration

At HLTH22 last fall, the CEO of Blue Shield of California, Paul Markovich, shared his thoughts on partnerships between p

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Getting Started with Online Scheduling: 5 Key Steps for a Successful Launch

Today’s consumer is accustomed to doing everything online—and its no shock that this preference carries over int

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Fill in the Gaps: Partnering Strategies in Healthcare

At the recent League Connect conference, Paul Merrild, president of Kyruus and HealthSparq, and Harry Leider, chief mark

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6 Ways Your Practice Can Increase Patient Satisfaction

The customer is always right. This phrase, which is regularly bandied about, allegedly originated from Swiss hotelier C

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Physician Depression: Rates and Resources

It’s been nearly 50 years since psychologist Herbert Freudenberger, who often volunteered at a free clinic in New York

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Putting Patient Feedback to Work for Your Practice

There’s always room for improvement. You’ve undoubtedly heard that phrase multiple times. No one knows for sure who

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4 Ways to Increase Your Patients’ Utilization of Digital Health Tools

Sporting goods stores and online businesses are full of home exercise products touting unparalleled health benefits. Tre

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How Burnout Is Affecting Allied Healthcare Professionals — and What Can Be Done About It

Since the start of the COVID-19 pandemic, a plethora of clinicians have reported symptoms of exhaustion, depression, sle

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patients using digital access

Patients Are Prioritizing Digital Access — What Should Health Plans Know to Keep Them Engaged

People have continued to evolve as they search for and select care—adopting sophisticated shopping behaviors similar t

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“It’s Not About a Killer App”: CIO Perspectives on Digital Transformation

Guest contributor Kate Gamble, Managing Editor & Director of Social Media at healthsystemCIO, summarizes key findi

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20 Tips for Healthcare Providers to Keep Their Mobile Devices Secure

The average adult in the United States spends 3 hours and 43 minutes on their mobile devices. That tallies up to 50 days

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New Research: Health Plan Execs Talk Transparency

For most people, January means a new health plan benefit year. But, this year is different. Now all health plan members

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Three Global Health Issues to Watch in 2023

If you’ve ever had the chance to travel overseas, you’ve undoubtedly experienced cultures and traditions that differ

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The Biggest Barriers to Accessing Healthcare — and 10 Things You Can Do to Address Them

Unless you live in the south or work remotely from a tropical island, the weather right now is probably very cold. Some

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Reducing Call Center Volume

Reducing Call Center Volume: Tips and Strategies to Maximize Online Self-service Provider Directories

For most health plans, the number one reason members call into the call center is related to finding a provider – and

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The Top Three Challenges of Technology in Healthcare

Wireless headphones, robot vacuums and e-readers are three of the most-requested gifts this Christmas. Unlike a few deca

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How Does Cost Affect Access to Care for Your Patients?

There was a time when you had to use a paper map to plan your road trip. No simply plugging in your destination and gett

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The 5 Biggest Rural Healthcare Challenges in the U.S.

What do Telluride, Colorado, Sedona, Arizona and Kennebunkport, Maine all have in common? They’ve all been included in

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Patient and Family Advisory Council talking to each other

The Valuable Impact of a Patient and Family Advisory Council

What is a Patient and Family Advisory Council (PFAC) and why would you have one as part of a healthcare software company

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Becker’s Payer Roundtable Recap: Are Payviders Supervillains or Superheroes?

Of all the terms used at last week’s Becker’s Payer Issues Roundtable – including Integrated Delivery Network (IDN

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How Consumers Prefer to Find, Select and Access Healthcare

Facebook, YouTube and Amazon might be the most-searched terms online, but it didn’t start out that way. Actually, the

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Building a Provider Search Experience Members Can Trust

It may sound like a no-brainer, but conflicting information about healthcare providers across platforms (think health pl

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8 Reasons Healthcare Providers Should Prioritize Patient Self-Service

Pumping your own gas might seem like a regular occurrence, but that wasn’t always the case. Before Colorado convenienc

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Stressed woman looking for healthcare costs

Healthcare Costs Remain A Major Concern For Health Plan Members

As 2022 rapidly draws to a close, fresh consumer insights shed light on how consumers are feeling about healthcare costs

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5 Myths About Older Adults and Technology We Should All Stop Believing

Most of us as children want to grow up quickly. We envision being an adult and enjoying all the benefits that go with it

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team discussing strategy to market price transparency

Are You Ready To Market Price Transparency?

Product, data, and engineering teams at health plans have been hard at work building solutions to meet the January 1, 20

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How to Improve the Customer Experience in Healthcare

We’re all customers. Whether you’ve purchased a new car, paid someone to install a pool in your yard — maybe a lar

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Woman using HealthSparq Provider Directory Tool

How to Build The Provider Directory Tool That Keeps Members Coming Back

As one of the most utilized resources on a health insurer’s website, a provider directory should have rich data an

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Five Ways to Tackle Lengthy Patient Wait Times

Waiting. It evokes various types of feelings, from hope all the way to uncertainty. Biding time for a scheduled vacation

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Patient-Centered Care: Why is it Important?

Patient engagement. Patient satisfaction. Patient intake. Patient flow. Patient volume. Patent access.  What’s at the

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pensive woman reading about health literacy

What Is Health Literacy and Why Is It So Important?

Healthcare providers are facing new challenges balancing quality of care and optimal use of dwindling resources. The cos

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Legacy SCL Health (Now Intermountain Healthcare) Reimagines Digital Patient Access

As expectations for digital self-service continue to grow, healthcare organizations should regularly assess their digita

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Looking to What’s Next in CX for Health Plans: Highlights from #AHIPDigital

Looking to What’s Next in CX for Health Plans: Highlights from #AHIPDigital

We recently attended the annual AHIP Consumer Experience and Digital Health Forum in Nashville. At this year’s event,

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10 Recommendations for Helping Patients With Low Health Literacy

The road to becoming a physician is paved with years of education and training — not to mention a lack of sleep and a

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healthcare cost concept. Colorful medical pills cover Benjamin Franklin's face on one hundred american dollar bill.

How Much Does Healthcare Really Cost?

When people make purchases, one of the first questions is “how much?” And when it comes to big purchases, like a car

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Why Interoperability Should Be a Priority for Your Medical Group

If you’ve ever heard the Johnny Cash song “One Piece at a Time,” you know it’s about two assembly line coworkers

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10 Expert Tips: How to Become an Effective Healthcare Leader

In a 60 Minutes interview with host Mike Wallace nearly 50 years ago, former president Ronald Reagan expressed his thoug

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Businesspeople brainstorming ideas on self-service tools

What to Watch Out For with Using MRFs for Self-Service Tool Compliance

Last month was a major milestone for the healthcare industry. From 2019 when the federal Transparency in Coverage (TiC)

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man on phone searching for healthcare price transparency at home

Guide and engage members with price transparency

Many health plan teams have spent the last year heads down, working diligently to meet Transparency in Coverage mandates

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10 Advantages of Digital Patient Intake Software

Technology has dramatically changed the healthcare environment in the last two decades. From elec

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How Digital Patient Intake, Registration Boost Patient Experience

It’s easy for a patient to become overwhelmed visiting the clinic or hospital. Even the patient

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Getting Started with Online Scheduling: 5 Key Steps for a Successful Launch

Today’s consumer is accustomed to doing everything online—and its no shock that this preference carries over int

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Shore Physicians Group: Achieving a Mission to Keep Patients Well-Connected

When Shore Physicians Group was founded in southern New Jersey a little more than ten years ago, only about half of all

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Insights from Banner Health: How to Transform Your Digital Front Door

There is little doubt that the COVID-19 pandemic has profoundly reshaped the delivery of care in the United States. We h

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Man jogging next to country fence

Rewarding Healthcare Choices: Matt’s Story

It’s always such a nice surprise when we hear directly from people who are benefitting from our solutions. Just recent

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