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DIGITAL PATIENT INTAKE SOLUTION

Delight patients and staff with digital patient intake, payment, and messaging

Streamline patient intake and free up staff bandwidth with the remote pre-visit patient check-in solution that captures demographics, clinicals, consent forms, insurance card images, payments and more—before your patients even set foot in your office.

/ PATIENT INTAKE, SIMPLIFIED

Reduce the burden on your front office

Collecting patient information before an appointment is a manual and burdensome process—for your front desk staff and your patients alike. Not only is it time-consuming, but it is also error prone, which often results in higher costs, reduced patient satisfaction, and provider and staff burnout. As part of Kyruus Connect, Check-In captures key information before the visit and automatically syncs with your EHR. Through a text alert, patients can provide insurance information, complete health risk assessments, message with the practice, and pay copays or outstanding balances—all without requiring an app download or log-in.

/ AUTOMATE PRACTICE WORKFLOWS

Digitize patient access and intake

Streamline workflows

Simplify front desk processes by empowering patients to complete pre-visit intake and communicate effortlessly with two-way SMS messaging—no app or portal account needed.

Complete every form

Ensure information is never lost and that every form is completed with real-time bidirectional integrations with athenahealth and Oracle Health EHRs.

Customize your Check-In experience

Offer a personalized experience based on appointment type, provider, and existing patient record, ensuring patients only complete the steps relevant to them.

Enable easy online patient scheduling

Leverage Schedule to give patients 24/7 access to online self scheduling, reducing call volume and boosting new patient acquisition.

/ WHAT OUR CUSTOMERS HAVE TO SAY

The Kyruus Health solution is a great product for us—and would be great for any specialty practice that relies on the most up to date, accurate patient data.

Tammy FarrisEMR Manager, Emerge Ortho

500+ Reviews

/ REAL-WORLD RESULTS

More streamlined and more effective

94% patient completion rate

#1 rated by athenahealth customers for 5+ years

15+ minutes saved per patient visit

8X-15X ROI for digital check-in

/ BEST-IN-CLASS DIGITAL PATIENT INTAKE

Support your staff and engage your patients with Check-In

Send forms and payment requests on-demand

Easily send patients custom forms, payment requests, and workflows to complete check-in steps on-the-fly and integrated with your EHR.

Leverage our library

Harness our extensive library of fully-integrated screeners, including: PHQ-2/9, STEADI, EPDS, GAD-7 and more.

Educate captive patients

Leverage the check-in experience to communicate with patients on practice updates, new services or health and wellness reminders, such as flu vaccines or wellness visits.

Modernize communications

Reduce call volume and allow staff to focus on high value tasks with HIPAA-compliant, two-way SMS messaging.

FAQs

What is digital patient intake?

Digital patient intake is the electronic process of collecting essential patient information, such as demographics, medical history, and insurance details, before an appointment. It replaces traditional paper forms with online or mobile solutions, streamlining the entire pre-visit workflow. By enabling secure form completion, payment processing, and EHR integration, it increases efficiencies and simplifies the intake experience for both patients and staff.

How does digital patient intake improve the patient experience?

Virtual intake offers a range of benefits that improve both operational efficiency and patient satisfaction. With the right technology in place, healthcare organizations can automate pre-visit tasks such as capturing demographics, clinical information, consent forms, insurance cards, and payments, eliminating manual data entry and reducing the risk of errors. By offering self-service options, practices empower patients with the convenience they expect, while decreasing in-office wait times. Additionally, digital intake can help increase time-of-service collections by supporting diverse payment methods.

What types of information can be collected through digital patient intake?

Digital patient intake can capture demographics, clinicals, consent forms, insurance card images, payments, and more, before a patient even sets foot in a provider’s office.

Is digital patient intake secure and HIPAA compliant?

Reputable digital patient intake platforms use encryption and security measures to protect patient data and comply with HIPAA regulations.

How does digital patient intake integrate with existing healthcare systems?

Most modern digital intake systems offer real-time, bidirectional integration with electronic health records (EHRs) and practice management systems. This allows patient information submitted through digital intake forms to be automatically pushed into the EHR. These systems may also integrate with scheduling tools to trigger pre-visit forms when an appointment is booked, as well as with payment processors to enable upfront collections and automatic posting of payments to the patient record.

These systems often rely on APIs and healthcare interoperability standards like HL7 and FHIR to facilitate the secure, reliable transfer of data between systems.

What are the benefits of digital patient intake for healthcare providers?

Digital patient intake offers significant benefits for healthcare providers. It allows them to meet patient expectations for digital self-service, streamlines check-in, and reduces wait times, leading to a better patient experience and increased loyalty. It also improves patient engagement, eliminates errors from handwritten forms, and ensures cleaner data. By reducing paperwork and manual entry, these solutions help healthcare providers create a more organized, efficient, and secure front office.

Can digital patient intake reduce no-show rates?

Digital intake systems often include appointment reminders and confirmations, which keep patients informed and less likely to miss their appointments. In the case where appointments need to change, the ability to digitally reschedule can remove barriers. They also provide patients with instructions for checking in before their visit, adding another layer of engagement to decrease the number of no-shows and cancellations.

For more details, see The Importance of Negating Patient No-Shows.

What devices can patients use for digital patient intake?

Patients can use smartphones, tablets, or computers to complete digital intake forms. By being device-agnostic and responsive, digital patient intake solutions enable patients to start and finish intake wherever is most convenient for them.

How can healthcare providers ensure patients are comfortable with digital patient intake?

To ensure patients are comfortable with digital intake, healthcare providers should create a simple, mobile-friendly experience with clear prompts. Offering instructions through text, email, or your website—ideally with screenshots or videos—can also help patients navigate the process. Make sure to provide support options, such as access to front desk staff or live chat, for assistance when needed. Respect patient preferences by allowing them to complete intake at home, on their phone, or in the office. Finally, offer intake in multiple languages to ensure all patients feel comfortable and supported.

What are the key features to look for in a digital patient intake solution?

There are several key features to consider when evaluating digital patient intake solutions. At the top of the list is EHR integration—look for a solution that works seamlessly with your existing systems. You’ll also want a platform that allows you to customize forms and workflows to your practice’s specific needs and offers appointment reminders. The solution should be user-friendly and mobile-accessible. Most importantly, HIPAA compliance and strong data security safeguards are non-negotiable to protect sensitive patient information.

While not core features, additional considerations include your budget, the vendor’s customer support experience, user reviews, and whether the technology is well-suited to the size and needs of your practice or organization.

Learn how Kyruus Connect with Check-In can support your staff

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