MD for Men is a men’s wellness clinic focused on urology, located in Albuquerque, New Mexico. Recognizing the need for improved patient communication, MD for Men implemented Kyruus Health Patient Messaging on top of their existing Check-In subscription to further enhance patient engagement and streamline front desk workflows.
THE CHALLENGE
Prior to Patient Messaging, MD for Men used another solution for patient communication. This system required staff to navigate to a separate application, which was time-consuming and inefficient. Additionally, that solution did not save patient names or communication history, making it difficult to track communication history and effectively manage patient interactions.
THE SOLUTION
MD for Men implemented Kyruus Health Patient Messaging to provide a seamless, two-way communication channel within their existing athenahealth EHR workflow and Kyruus Health’s Admin Toolkit, eliminating the need to switch between applications to send and receive messages with patients.
“Given our existing use of Kyruus Health for other tasks, adding patient messaging felt like a natural extension. Its direct integration into our athenahealth EHR has significantly streamlined our patient communication workflow, allowing for quicker and more effective interactions.”
– Natasha Corominas, Office Administrator, MD for Men
THE IMPACT
The implementation of Patient Messaging at MD for Men resulted in significant improvements:
Streamlined Workflows & Reduced Call Volume
Kyruus Health’s Patient Messaging is built within the Admin Toolkit that overlays the athenahealth EHR screen, eliminating the need for staff to log into a separate system and significantly reducing the time required for patient communication. This streamlined process allowed staff to manage patient interactions more efficiently, contributing to a 25% decrease in average daily phone calls, freeing up valuable staff time previously spent on phone interactions.
Proactive Patient Communication
Patient Messaging enabled the clinic to provide proactive support, ensuring patients were well-prepared for their visits, leading to improved engagement and satisfaction. This proactive communication directly contributed to a 50% reduction in no-show rates. This improvement highlights the effectiveness of digital communication in ensuring patients are informed and engaged, leading to better attendance.
Enhanced Staff Efficiency
Staff also efficiently manage rescheduling through messaging, reducing phone calls and improving overall efficiency. The reduction in clicks and the ease of accessing patient information have contributed to significant time savings for the staff. By reducing the time spent on administrative tasks, staff can focus on more high-value tasks.
LOOKING AHEAD
MD for Men is pleased with the improvements achieved through Patient Messaging and values Kyruus Health’s dedication to ongoing development and incorporating user feedback. The clinic looks forward to future enhancements and continued partnership with Kyruus Health.
“As beta users, we appreciate that this feature will be continuously updated based on our feedback, and that you’re willing to make future changes. Knowing that our input directly influences these changes makes us feel like true partners in this development process.”
– Natasha Corominas, Office Administrator, MD for Men