How an Independent Hospital Turned a Frustrating Digital Experience into a Powerful Engine for Patient Acquisition
Oaklawn Hospital, an independent healthcare provider, faced a critical challenge with a previous patient access solution that was eroding patient trust and creating significant operational hurdles. The system was difficult for patients to navigate and had data inconsistencies, leading to high call volumes and a heavy burden on staff. To meet the digital expectations of today’s healthcare consumers, Oaklawn partnered with Kyruus Health to transform its digital front door, creating a modern, self-service experience built on a single source of truth for provider data.
Learn more about how Oaklawn Hospital achieved the following results:
- 3x increase in monthly online appointment volume compared to the previous vendor.
- 20% decrease in call volumes, enhancing operational efficiency and freeing up staff to focus on more complex patient needs.
- 51% of online appointments booked by new patients, significantly boosting patient acquisition.