Skip to main content
search

Case Study

OSF Healthcare Builds a Resilient Digital Future with Centralized Provider Data Strategy

shape divider

Enhancing Patient Experience and Operational Efficiency Through a Unified Source of Truth for Provider Data

OSF Case StudyOSF HealthCare faced significant hurdles in managing its extensive provider data. The existing homegrown platform presented challenges in maintaining data accuracy and efficiency, impacting both scheduling and the overall digital experience for patients seeking care online. This fragmentation made it difficult to providea seamless provider and location directory experience and support other digital tools effectively. OSF partnered with Kyruus Health to execute on a centralized provider data managmenet strategy to enhance efficiency, accuracy, and the overall patient experience.

Key benefits of the partnership include:

  • Robust Digital Ecosystem: Kyruus now powers their entire digital landscape—from their provider and location search to their AI-powered chatbot—with approximately 150,000 API calls per month.
  • Streamlined Automation: They’ve automated their data management with 8 data files ingested nightly and 115 daily automated changes, freeing up their teams to focus on strategic initiatives.
  • Enhanced Search & Patient Experience: With 79% of their providers configured with clinical keywords, they’ve made it easier for patients to find the right care and created a consistent experience, even integrating a newly acquired hospital with a different EMR.
Close Menu