Florida-Based Health System to Enhance Patient-Provider Matching and Scheduling Across Multiple Access Points
Boston, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that Health First, a not-for-profit integrated delivery network in Florida, has selected the company’s patient access and provider data management solutions to modernize the access experience for patients while improving operational efficiency. The health system will implement the Kyruus ProviderMatch™ solutions both on its website and in its call center to enable an integrated, multi-channel approach to patient access.
Central Florida’s only fully integrated health system, Health First sought a solution that would make it easier for consumers to find and book appointments with the right providers across the system. Recognizing that this starts with complete, accurate provider information, Health First sought an access solution built on a strong provider data management foundation. With its KyruusOne™ platform powering each of the ProviderMatch solutions, Kyruus stood out for its ability to help Health First transform both data management and enterprise-wide patient access.
After gaining a centralized view of the provider network within KyruusOne, Health First will deploy ProviderMatch for Consumers and ProviderMatch for Access Centers, enabling more efficient and precise patient-provider matching regardless of how patients opt to access care. Dynamic search capabilities in ProviderMatch make it easy for consumers and access center agents alike to identify the right providers based on key criteria, such as providers’ specific clinical areas of focus, locations, appointment availability, and insurance accepted. And, in those cases when consumers research online and also call in, consistent information helps prevent disjointed experiences.
“Patient access plays a pivotal role in the overall patient experience,” said Richard McNeight, Executive Vice President and Chief Digital Officer at Health First. “Working with Kyruus will enable us to deliver digital innovation that meaningfully improves how patients in our community find and schedule appointments with our providers, whether they prefer to do that online or by phone.”
Health First will leverage ProviderMatch to offer online appointment booking on its website for the first time, a capability increasingly in-demand among healthcare consumers today. Consumers will be able to view providers’ available time slots and book their appointments easily online, delivering a new level of convenience to drive patient satisfaction.
“Healthcare consumers across the country are becoming increasingly informed about their care decisions and gravitating towards organizations that empower them with rich provider information and self-service booking options,” said Graham Gardner, CEO of Kyruus. “We’re excited to support Health First’s digital innovation initiatives across both its existing and emerging access points.”
About Health First
Founded in 1995, Health First is Brevard County’s not-for-profit, community healthcare system. The fully integrated delivery network (IDN) includes health insurance plans, hospitals, a multi-specialty medical group and outpatient and wellness services. As a locally owned, not-for-profit organization, Health First is committed to investing in our community. In 2016, Health First provided more than $158 million in community support. To learn more about Health First and how we’re giving back to our community, please visit HFgivesback.org.
Kyruus delivers industry-defining provider search and scheduling solutions that help health systems match patients with the right providers across their enterprise-wide access points. Serving 150,000 providers across leading health systems nationwide, the ProviderMatch suite of solutions—for consumers, access centers, and referral networks—enables a modern and consistent patient experience, while optimizing provider utilization. The company’s award-winning provider data management platform powers each of the ProviderMatch solutions and transforms how health systems understand and manage their provider networks. To find out why a Better Match Means Better Care, visit www.kyruus.com.