Leading Health System Will Implement Multi-Channel Patient Access Solution to Enhance the Patient Experience and Boost Operational Efficiency
Boston, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that Emory Healthcare, the most comprehensive academic health system in Georgia, has selected the KyruusOne™ provider data management platform and ProviderMatch patient access solutions to enhance the patient experience while streamlining operational workflows. The seven-hospital, Atlanta-based health system will implement ProviderMatch in its call center and on its consumer-facing website to deliver a consistent patient experience across multiple points of entry to the health system.
A recognized industry leader in patient access, Emory was looking to take its already world-class call center operations to the next level. ProviderMatch for Access Centers will help the call center boost efficiency by consolidating multiple separate scheduling workflows into a single solution — a win-win for call center staff and the patients they serve. Richly-detailed provider profiles—built using Kyruus’ proprietary clinical taxonomy—and Smart Search capabilities will make it easier for associates to identify the right providers for patients’ needs across Emory’s network of more than 2,000 providers.
Emory also sought to meet growing patient demand for the ability to schedule appointments online. Kyruus was unique in its ability to deliver technology that would enable the health system to enhance access through its call center and offer robust online scheduling capabilities at the same time. With a shared provider data management platform, KyruusOne, the ProviderMatch applications allow call center staff and patients alike to run dynamic provider searches, view provider availability, and book directly into underlying scheduling systems — while displaying consistent provider information across channels.
“Emory Healthcare is a nationally-renowned leader in patient access operations,” said Graham Gardner, CEO of Kyruus. “We’re honored to support this forward-thinking organization in its efforts to raise the bar even further with a multi-channel approach to expanding and improving patient access.”
Kyruus delivers proven provider search and scheduling solutions that help hospitals and health systems match patients with the providers best suited to care for them. The ProviderMatch suite of solutions—for consumers, access centers, and referral networks—enables a consistent patient experience across multiple points of access, while aligning provider supply with patient demand. The company’s proprietary provider data management platform forms the foundation of its solutions, powering them with accurate data by coupling data processing with administrative applications. To find out why a Better Match Means Better Care, visit www.kyruus.com.