How PSJH Increased Visibility into a Growing Provider Network to Boost Demand Conversion and Improve the Patient Experience
Providence St. Joseph Health is one of the country’s largest not-for-profit health systems, spanning seven states along the West Coast. As they evolved through M&A, they knew that to provide best-in-class patient access experiences, they’d need to start by gaining better visibility into their large and growing provider network.
PSJH engaged Kyruus to first create an enterprise-wide provider directory and then streamline the provider search process in their access center. Download the case study to learn how this work enabled PSJH to:
- Capture rich clinical and logistical information about thousands of providers
- Deliver a consistent, best-in-class experience across multiple points of access
- Boost demand conversion rates in the access center by 150%