4 Key Steps to Converting the Digitally-Empowered Healthcare Consumer
With nearly 60% of consumers turning to the internet to find new care options, it’s more important than ever for healthcare organizations to make it easy for consumers to search for, select, and offer self-service capabilities in a single Find Care experience.
To do this effectively, there are 4 key stages to invest in along the patient access journey:
- ENGAGE: Meeting online consumers where they are in their search for care
- SEARCH: Providing an intuitive, easy-to-use find care experience
- MATCH: Enabling consumers to narrow search results based on key criteria
- BOOK: Offering seamless online scheduling and check-in for new and existing patients
For new insights into consumer preferences and actionable strategies for creating a holistic Find Care experience—including a self-assessment checklist—download the guide.