Today’s healthcare consumers rely on both health plan and health system websites to find the right providers, services, and locations. But inconsistencies in provider profiles and scheduling options across the channels – even within integrated delivery networks (IDNs) – create a fragmented experience that leaves consumers frustrated and unsure of their care decisions.
Watch this webinar to hear from industry experts about new opportunities for IDNs to create consistent experiences that help people navigate care seamlessly, regardless of where they start their search for care within the network. Real-world examples from Geisinger Health and Centene will inspire you to think about cross-channel connectivity at your own organization.
What you’ll learn:
- Why cross-channel collaboration is key for IDNs in 2022 and beyond
- How IDNs can create people-centered experience on both their health system and health plan provider directories – like Geisinger Health did – by integrating consistent provider data and convenient online self-scheduling
- What IDNs can pattern from a Centene pilot that helped close gaps in care by digitally connecting plan members to schedulable in-network providers