Skip to main content
search

GUIDE FOR HEALTH PLANS

Elevate care access with conversational AI

Members don’t always know what to ask for or how to get the help they need when searching for care. Guide enhances digital experiences, enabling members to quickly and easily navigate and schedule the correct care.

Guide - man on phone

Members look to plans for help navigating care

Navigating the complexities of healthcare can be overwhelming—terminology, clinical language, and complex filters are confusing and can delay care access. Members need a solution that delivers flexible and compelling digital experiences that makes it easy for them to search, filter, and schedule care based on their personal preferences, while providing guidance along the way.

68% of consumers state they need more help navigating their options

35% of consumers used AI tools, believing it would make tasks easier

Health plans are the #1 resource for members searching for information
Guide

Improve member experiences with intelligent and interactive care navigation

As part of Kyruus Connect, Guide delivers an enhanced and interactive digital care navigation experience aided by conversational AI and large language models (LLMs). Members are supported with an interactive search experience built on a foundation of robust provider data, allowing them to use both natural and clinical language while providing more personalized and contextually relevant results.

KEY BENEFITS OF CONVERSATIONAL AI

Amplify the effectiveness of your digital experience

Uplevel care navigation

with an intuitive and user-friendly search experience.

Showcase innovation

with technologies that deliver modern solutions.

Increase member satisfaction

with more precise and relevant search results.

Drive engagement

by leveraging a foundation of actionable and robust provider data.

Accelerate access to care

by saving time, quickly finding available providers and scheduling care.

/ REAL-WORLD RESULTS

Building on results that already speak for themselves

500M+ searches conducted by members

#1 consumer-rated 3rd party experience in member portal (regional health plan)

70% of services are performed by top 5 providers shown in search results

/ GUIDE RESOURCES

Elevate care access for members

2024 Care Access Benchmark Report for Health Plans

Digital Access Insights from a Survey of 1,000 Healthcare Consumers The 2024 Care Access Benchmar

Read More

Executive Insights: The Critical Role of Payer-Provider Collaboration on the Consumer Experience

The research is clear: Health plans know they can’t deliver on their top priorities without hel

Read More

Delivering a Find-a-doc Tool Your Members Want to Use

Does your provider search experience deliver what members want? There are a lot of factors to co

Read More

Learn more about Kyruus Health’s Guide for health plans

Close Menu