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ONLINE PATIENT SCHEDULING

Patient self scheduling made easy

Help patients easily book the care they need with online patient scheduling based on real-time, accurate provider availability—integrated with Oracle Health, Epic, MEDITECH, and athenahealth EHRs.

/ CONVENIENT PATIENT SCHEDULING

The simplest way to streamline patient scheduling

With hundreds—or thousands—of healthcare options to consider, scheduling the right care at the right time is anything but straightforward. Take the headache out of the scheduling experience, for your patients and staff alike, with the customizable, easy-to-use patient self- scheduling solution that ensures provider information and availability is always up-to-date. As part of Kyruus Connect, Schedule empowers your patients to quickly find and schedule the appointments they need at any time of the day—all within your organization’s digital front door.

Online Patient Scheduling for Healthcare Organizations

/ IMPROVE CARE ACCESS

Consumers expect convenient digital patient access

of consumers consider the ability to schedule appointments online to be important when making care decisions

of consumers who didn't schedule online said their health system or provider didn't offer the option

of millennials scheduled their most recent appointments online

/ MODERNIZE PATIENT SCHEDULING

Enable patient self-scheduling no matter where their journey begins

Empower your patients

Simplify the patient journey by unifying Search and Schedule within one seamless experience across the enterprise.

Optimize appointment bookings

Align network capacity and patient demand with the fully integrated solution that aggregates enterprise-wide scheduling data in real time.

Boost new patient acquisition

Acquire new patients by seamlessly converting demand from new channels across the Kyruus Network with online patient scheduling.

Validate patient-provider match

Ensure accurate patient routing with clinically validated pre-booking workflows that pair care needs with clinical expertise.

/ WHAT OUR CUSTOMERS HAVE TO SAY

Transforming the patient experience with patient self scheduling

For Northeast Georgia Health System (NGHS), Kyruus Connect serves as the provider data foundation powering a top-notch digital search and scheduling experience for consumers. This platform has enabled NGHS to develop a unified system-wide provider directory, facilitate optimal patient-provider matching and power real-time patient self-scheduling. It also ensures a consistent brand experience across all touchpoints. The introduction of Schedule, part of Kyruus Connect, significantly boosted new patient acquisition, with 2,000 appointments scheduled in the first six months—75% of which were with new patients. Moreover, the NGHS team has observed a tangible return on investment from their digital strategy, with the technology paying for itself in less than a year.

With Kyruus Health, we were able to put in place a platform to help us manage and enhance provider information effectively long-term, as well as a top-notch digital experience to make it easier for people across our region to find and book care. Since implementing online scheduling we’ve seen around 75% of our appointments attributed to new patients, allowing us to prove ROI and open the door for expansion.

Sean CouchExecutive Director, Communications & Consumer Strategy, Northeast Georgia Health System

/ REAL-WORLD RESULTS

Improving care access for new and existing patients

5M+ appointments scheduled

1 in 3 appointments scheduled outside of business hours

36% of appointments are for new patients

/ BEST-IN-CLASS PATIENT SELF SCHEDULING

Increase patient satisfaction and operational efficiency

Support your staff

Ensure your provider availability is updated in real-time to empower easy patient self scheduling—and save your front desk and customer service teams precious time.

Ensure accurate patient-provider matching

Leverage sets of templated or custom pre-booking validation questions based on Kyruus Health’s proprietary clinical taxonomy of 35,000+ terms—ensuring no one's time is wasted as patients are routed correctly.

Streamline workflows

Direct EHR integrations with Oracle Health, Epic, MEDITECH, and athenahealth ensure 24/7 patient access to real-time availability—and seamless patient online scheduling.

Pursue strategic growth

Support your organization’s overall growth by integrating Schedule with Search and other solutions within the growing Kyruus Network ecosystem—to convert demand into visits, all within a single platform.

FAQs

What is an online patient scheduling solution?

An online patient scheduling solution is a tool that integrates with a provider’s electronic health record (EHR) system to display real-time appointment availability for providers and services. This allows patients to view and book appointments that are most convenient for them. It also enables them to easily reschedule or cancel appointments digitally, eliminating the need to call the office and creating a more seamless, patient-friendly experience.

How does online patient scheduling benefit patients?

Online scheduling benefits patients by giving them the flexibility to book care how and when they want. They can view real-time availability, choose appointments that fit their schedule, and digitally reschedule or cancel without having to pick up the phone. Overall, it creates a more convenient, accessible, and patient-centered experience.

For more details, see The Advantages of Patient Online Scheduling.

What are the benefits of online scheduling for healthcare providers?

Online patient scheduling offers several key benefits to healthcare providers. By meeting modern expectations for convenience, it not only attracts new patients but also helps retain existing ones through a more seamless, differentiated experience. It can optimize appointment utilization by surfacing openings, such as last-minute cancellations or less-booked time slots, and reduce the administrative burden on front-desk staff and call centers. Additionally, it can help lower no-show rates by sending automated reminders and check-in instructions to patients.

For more details, see Online Scheduling: It Doesn’t Only Benefit Patients.

Can patients schedule different types of appointments online?

Most solutions support scheduling a variety of appointment types, such as routine check-ups, follow-up visits, and specific procedures. Additionally, patients aren’t always looking for a specific doctor, they’re often simply seeking timely care. That’s why many solutions also enable scheduling for services like annual mammograms, flu shots, lab work, and urgent care visits.

For more details, see Online Scheduling: It’s Not Just for Doctor’s Appointments Anymore.

How does online scheduling integrate with existing practice management systems?

Online scheduling solutions integrate with existing practice management systems through secure, real-time data exchange. This integration allows the scheduling tool to access up-to-date provider availability, appointment types, and scheduling rules directly from the practice management system (PMS). When a patient books an appointment online, the system writes that appointment back into the practice’s native scheduling system, ensuring accuracy, avoiding double-booking, and maintaining a seamless workflow for staff.

Is online patient scheduling secure and HIPAA compliant?

Secure online scheduling solutions use encryption and follow HIPAA guidelines to protect patient data.

Can patients receive appointment reminders through online scheduling?

Many solutions include automated reminders via email, SMS, or app notifications. Additionally, reminders can be customized to include details like the appointment time, location, and any necessary instructions (e.g., how to check in, bring medical forms, or prepare for the visit). This feature helps reduce no-shows and improves overall patient engagement.

How easy is it for patients to use online scheduling?

Online scheduling platforms are designed to mirror other consumer experiences, like making a reservation at a restaurant or shopping online. This means they feature user-friendly interfaces that make it simple for patients to navigate and schedule appointments. These systems are also built with accessibility in mind, offering clear instructions and intuitive navigation to ensure a smooth experience for all patients, regardless of their tech-savviness.

Can healthcare providers customize their online scheduling settings?

Online scheduling solutions enable providers to customize their scheduling settings in a variety of ways. Providers can choose which types of appointments to make available, for example, only showing new patient appointments. Most online scheduling solutions also let providers set scheduling rules, such as showing availability starting three days out (e.g., to allow time for necessary paperwork). Additionally, providers can control which days of the week and which locations are bookable.

What features should healthcare providers look for in an online scheduling solution?

Providers should look for online scheduling solutions that offer the following:

  • Integrated search and scheduling experience that makes it easy for patients to find and book the right care.
  • User-friendly design to ensure a seamless experience for both patients and staff.
  • Integration with the underlying scheduling system to maintain accuracy and reduce manual work.
  • Pre-booking question capabilities to screen patients and ensure they are eligible to book certain appointment types online.
  • Mapping of visit types between the practice management system and consumer-facing options to minimize confusion.
  • Support for booking across different specialties and services, such as labs, mammograms, and primary care.
  • Scheduling analytics to monitor trends, optimize availability, and reduce no-shows.
  • Additional digital self-service features, like pre-visit questionnaires and online payment options.

Beyond features, providers should also consider the vendor’s track record of delivering results, as well as the quality of their customer support and overall client experience.

For more details, see Guide: Successful Online Scheduling in 5 Steps.

Learn how patient self scheduling can help your organization improve care access and streamline workflows.

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